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Frequently Asked Questions
Please contact us directly. Currently, we only have the GSL certificate available, from the Australian Gemological Laboratory.
The treatment of sapphires varies by stone. While most sapphires are unheated, some are normally heated, which is noted in each listing under the "Treatment" section.
Yes, every sapphire that is for sale on the website is 100% natural and mined in the Gemfields, Queensland Australia.
Most of the jewellery is made of 9ct Solid Gold unless marked otherwise. No Gold Plating.
Yes, Please contact us directly either via messenger or on email info@australiasapphire.com.au
Yes, we own a workshop where we cut our stones and make jewellery. We do not outsource any step, everything is made by us.
We are sending out our jewellery/sapphires by Australia Post Express Service. Signature on delivery.
Every piece of jewellery will be made from the date of order within 3 days. Australia Post usually delivers between 3 to 5 days across Australia.
Yes, please contact us either via messenger or email.
Returns
Lifetime Jewellery Warranty Policy
At Australia Sapphire, we take pride in crafting high-quality jewellery designed to last a lifetime. We stand behind the craftsmanship of our pieces and are pleased to offer a Lifetime Warranty on all our jewellery.
Coverage
Our Lifetime Warranty covers the following manufacturing defects:
- Loose or fallen gemstones due to faulty setting
- Broken clasps, links, or chains due to workmanship errors
- Structural integrity issues, such as prong failure or improper soldering
- Discoloration or tarnishing due to material defects (excludes normal wear and tear)
Exclusions
The Lifetime Warranty does not cover:
- Normal wear and tear, including scratches, dents, or fading
- Damage caused by accidents, misuse, or improper handling
- Loss or theft of the jewelry piece
- Any modifications or repairs done by a third party
Warranty Claim Process
To make a warranty claim, please follow these steps:
- Contact Us – Reach out to our customer service team at info@australiasapphire.com.au. Provide your proof of purchase and a detailed description of the issue.
- Assessment – Our team will assess whether the issue falls under the Lifetime Warranty coverage.
- Repair or Replacement – If covered, we will repair your jewelry at no cost. If a repair is not possible, we may offer a replacement of the same or similar item.
- Shipping – The customer is responsible for shipping costs to and from our repair center unless otherwise stated.
Additional Notes
- We recommend periodic professional inspections and maintenance to ensure your jewelry remains in optimal condition.
- This warranty is non-transferable and applies only to the original purchaser.
- Australia Sapphire reserves the right to refuse warranty claims that do not meet the above criteria.
For further assistance, please contact our support team at info@australiasapphire.com.au.
Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right.
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items