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Frequently Asked Questions
Please contact us directly. Currently, we only have the GSL certificate available, from the Australian Gemological Laboratory.
The treatment of sapphires varies by stone. While most sapphires are unheated, some are normally heated, which is noted in each listing under the "Treatment" section.
Yes, every sapphire that is for sale on the website is 100% natural and mined in the Gemfields, Queensland Australia.
Most of the jewellery is made of 9ct Solid Gold unless marked otherwise. No Gold Plating.
Yes, Please contact us directly either via messenger or on email info@australiasapphire.com.au
Yes, we own a workshop where we cut our stones and make jewellery. We do not outsource any step, everything is made by us.
We are sending out our jewellery/sapphires by Australia Post Express Service. Signature on delivery.
Every piece of jewellery will be made from the date of order within 3 days. Australia Post usually delivers between 3 to 5 days across Australia.
Yes, please contact us either via messenger or email.
Returns
We encourage you to experience and enjoy our jewelry as if it were your own. Our policy allows you to explore and connect with your chosen pieces within a comfortable timeframe, offering you the flexibility to return items within 30 days of purchase if they do not meet your satisfaction.
We will accommodate returns that exhibit normal wear and tear resultant from everyday use. As follows:
1) Scratches to the body of the ring.
2) Dents and Dings
3) Metal Wear
Exclusions to 30-Day Wear It Til You Love it Policy:
1) Any damage to the stone(s) incurred after the purchase. This is unlikely, given that sapphires are among the hardest gemstones in the world.
Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right.
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items