Certificate can be done on per customer’s request. For certification, your chosen sapphire can be sent to a third-party, well-known laboratory, GSL, located in Sydney. Usual turnaround time varies, but in most cases takes about 2 weeks. Certification would cost 165 AUD per report, which includes what the stone is, its treatment, and locality.

Lifetime Jewellery Warranty Policy

At Australia Sapphire, we take pride in crafting high-quality jewellery designed to last a lifetime. We stand behind the craftsmanship of our pieces and are pleased to offer a Lifetime Warranty on all our jewellery.

Coverage

Our Lifetime Warranty covers the following manufacturing defects:

• Loose or fallen gemstones due to faulty setting
• Broken clasps, links, or chains due to workmanship errors
• Structural integrity issues, such as prong failure or improper soldering
• Discoloration or tarnishing due to material defects (excludes normal wear and tear)

Exclusions

The Lifetime Warranty does not cover:

• Normal wear and tear, including scratches, dents, or fading
• Damage caused by accidents, misuse, or improper handling
• Loss or theft of the jewelry piece
• Any modifications or repairs done by a third party

Warranty Claim Process

To make a warranty claim, please follow these steps:

1. Contact Us – Reach out to our customer service team at info@australiasapphire.com.au. Provide your proof of purchase and a detailed description of the issue.
2. Assessment – Our team will assess whether the issue falls under the Lifetime Warranty coverage.
3. Repair or Replacement – If covered, we will repair your jewelry at no cost. If a repair is not possible, we may offer a replacement of the same or similar item.
4. Shipping – The customer is responsible for shipping costs to and from our repair center unless otherwise stated.

Additional Notes

• We recommend periodic professional inspections and maintenance to ensure your jewelry remains in optimal condition.
• This warranty is non-transferable and applies only to the original purchaser.
• Australia Sapphire reserves the right to refuse warranty claims that do not meet the above criteria.

For further assistance, please contact our support team at info@australiasapphire.com.au.